In a viral video shared on TikTok, a delivery driver, known as @dashdropfood, showcased a customer's $92 order from Panera Bread that had been left sitting for hours due to no tip.
Traditionally, tips are given after the delivery has been made, allowing customers to assess the quality of service received.
Many TikTok users argued that tipping should occur after the delivery, as it is a reward for the service provided.
In the viral clip, @dashdropfood stated, "When you tip your driver, you get your food delivered quicker. Tip your driver."
The customer's order was marked with the time 2:07 pm, but when 5:13 pm rolled around, it was still sitting untouched.
It remains unclear whether the $92 order in question was eventually collected or if it remained untouched until the video was filmed.
The video highlighted the driver's perspective that tipping encourages drivers to prioritize deliveries and ensure prompt service.
While opinions were divided among TikTok users regarding the timing of tipping, some shared their positive experiences of tipping in advance through the app.
They claimed to have encountered no issues and even expressed their willingness to tip generously to expedite their orders.
I’m happy to live in a country where people don’t expect a tip and when they get one it’s because they did a great job. (I live in China), one user said.
You tip for good service AFTERWARD. The driver deserves nothing, the second user asserted.
They should've increased the salary wage to where it can sustained their lifestyle and needs not forcing customers to tip. Government failed, the third user commented.
I tip well to ensure this doesn’t happen. Go get your own food if you are outraged by this. Oh well for you, I always get hot food, another wrote.
A DoorDash driver has caused a stir and received widespread criticism after throwing a customer's order on the ground due to the lack of a tip.
DoorDash, like many other food delivery services, relies on tips to supplement the low base earnings of its drivers.
In the United States, tipping has become an integral part of service industry compensation, allowing drivers to make ends meet.
In the video, the driver can be seen arriving at the customer's doorstep and questioning whether payment was made.
The confused customer responds by mentioning that they had already paid through the app, but the driver points out that the payment shows zero tips.
Following a heated exchange, the customer asks for their food but then witnesses the driver callously discard it before walking away, leaving the customer extremely furious.
