A video of an elderly woman struggling with self-checkout machines has sparked a heated debate. The clip was shared on TikTok that shows her expressing her frustration with the technology.
This incident has led to discussions about the advantages and disadvantages of self-checkout machines in stores.
The video, shared on TikTok by @jvass424, shows an old woman at a store, looking upset and yelling at the self-checkout machine.
She says, "I don't like self-checkout!" while other people wait in line. She is also confused about the number of items scanned and is unhappy with how the machine works.
In the video, the elderly woman has difficulty with the self-checkout machine when she cannot scan her goods in an order.
The woman said she scanned one of her items, but the machine recorded the quantity as two, making it impossible for her to delete or do anything other than re-scan from the beginning.
However, no matter how many times she scanned, the machine still displayed the quantity of her goods as two instead of one.
Some empathized with the woman's frustrations, sharing similar experiences with these self-checkout machines.
They criticized the increasing trend of corporations shifting responsibilities onto customers, lamenting the lack of personal interaction and assistance in self-checkout processes.
These individuals voiced concerns about the encroachment of automation and the potential loss of human touch in retail environments.
On the other hand, some defended self-checkout machines, highlighting the convenience and efficiency they offer.
Supporters of this technology appreciated the independence it provides, allowing them to avoid interaction and bag their items according to personal preferences.
They argued that self-checkout speeds up the transaction process and minimizes human errors commonly associated with traditional cashier systems.
The older woman's strong response resonated with many people because it represented the challenges that individuals, especially those who are not accustomed to technology, may encounter when using self-checkout systems.
It is a lot easier to adjust to things when you are young. An older person gets so much thrown at them anymore that it gets overwhelming, one user said.
I'm with her. I hate self-checkout, the second user agreed with the anger of the elderly woman.
People are stealing so much through them, that it's costing Walmart more to keep them, than to higher cashiers, another commented.
I love self-checkout. It's faster and you don't have to deal with a rude cashier, one user supports self-checkout machines.
I love them, rather use those than deal with annoying small talk with a person, another user defended the self-checkout machines.
