A furniture company is facing criticism from a homeowner who claims they mishandled the delivery of his new £2,000 leather sofa, resulting in the sofa becoming wedged in his staircase and causing damage to the banister in the process.
Luke Ansell, who purchased a king-size Chesterfield sofa bed for his recently acquired home in Bournemouth, expressed frustration with the furniture company.
The sofa was delivered on January 19, and Mr. Ansell stated that the delivery personnel assured him they handled tight drop-offs 'all the time.'
However, the delivery team left the king-size sofa bed stranded midway up the staircase, leaving him deeply upset with the delivery process.
He also alleged that the delivery caused damage to his walls. He has provided photographs showing holes in the wall due to plaster damage and harm to the woodwork resulting from the delivery.
The property also bears scratches on the walls and ceiling, chips missing from the paintwork, and scratches all over the leather armrests.
Luke says he refused to sign the delivery documents after the delivery personnel suggested "cutting off his banisters." The delivery team then insisted on leaving so they could return to the company's offices in Birmingham on time.
When he filed a complaint, he reported that the company later rejected his version of events. However, the delivery personnel contradicted his account by denying that they ever attempted to take the sofa up a staircase. Instead, they insisted that the sofa was securely placed on the landing
He said: 'Honestly it was unbelievable, the sofa was over £2,000 and they caused about that much damage delivering it.
'They got here and I showed them where I wanted it upstairs. I said that it looked quite tight, but they assured me that they do tight deliveries all the time.
According to the BBC, the company sent an email to Mr. Ansel disputing his version of what happened and claiming that the sofa had been "placed in a secure spot on the landing."
As a "goodwill gesture," they proposed replacing the damaged sofa
'I just said "oh well you're the experts" - they are a delivery company after all so I just left them to it.
'They brought it in, they struggled to get it over the bannister and eventually got it in. But then it got jammed, they couldn't get it up or down.
"We had a little bit of an argument about it, and then they suggested I cut away the bannister to get it out," Luke added.
'It's a brand new house that we had just bought for half a million, and now we have to have the work done to repair it.
According to the BBC, the company sent an email to Mr. Ansel disputing his version of what happened and claiming that the sofa had been "placed in a secure spot on the landing."
As a "goodwill gesture," they proposed replacing the damaged sofa
