In the realm of customer service, the delicate balance between hospitality and closing time often comes under scrutiny.
A recent viral TikTok video posted by Ozryn (@ozrynog) sheds light on the contentious issue. The video captured the frustration of a restaurant server and gained attention on social media.
The video was originally shared in 2022, but it went viral again after a user shared it on Reddit with the question: 'When should the last restaurant really close?' and raised discussions about the late-night ordeal of restaurant servers
In 2022, a restaurant server named Ozryn (@ozrynog) shared a distressing incident on TikTok.
Ozryn said in the video that there is a group of 16 customers walked into the restaurant merely 45 minutes before the closing time. This unexpected event led Ozryn to contemplate quitting his job.
In a video, Ozryn expressed his frustration, stating, "This is why I'm quitting because you make my job insufferable." His candid words did not go unnoticed on the video-sharing platform.
He revealed that he was working in an understaffed restaurant. His responsibilities were not limited to serving but also included dishwashing.
He stated, "When I'm trying to do that and people want to be rude, I'm going to be upset about it." He concluded that the monetary compensation was not worth the stress at this point.
In the comment selection, Some viewers criticized Ozryn. Another viewer accused him of being lazy and unwilling to work.
Someone argued that 45 minutes was enough time to serve the customers and get them out before closing.
One person said: Once I’m at work I’m fine to keep working until I physically can’t. I don’t even look at the clock. But if they didn’t tip. That’d be a diff story
A second wrote: 45 before closing? uhhh. I worked as a server and that's still prime time. We can get pissed if its 5 minutes or less. lol. Even then, sometimes those are the best tips.
While a third commented: As a server of many years I still think it’s a customers right to eat there up until the dot and they shouldn’t be rushed to leave however they shouldn’t linger either if they know they are the last table especially
Someone said: Will cry even more when they don't get the tip they want... solution - get a different career
Another commented: If you can eat in 30 minutes or less, fine.
Otherwise, they probably had to stay later than they were scheduled and clean up, after a table of 16 plus the usual end of day clean up. As a former dishwasher, the frustration is definitely understandable.
Someone else said: Guy should try working in the kitchen if he thinks serving is so bad he’d get a real eye opener and probably a drinking problem.
Another user commented: 45 minutes is plenty of time, maybe welfare is a better suit for you.
Keep crying or go find a different job. Someone said.
I mean I get it people can be undeceive when it comes to ordering but 45 minutes is still plenty of time to seat them cook their food & drinks. While another added.
The incident sparked a debate about the challenges restaurant servers face. It is believed that better policies are needed to protect their rights and well-being.
It also emphasizes the importance of customer etiquette and consideration for service personnel.
What did you think about this incident?
